On this page you will find information on Payment, Assignment of Cases, Client Notes and Support, as well, as general information on structuring your time as the On Call Chaplain.

General Information and Payment

• As a contractor, the call chaplain has control of when calls are made as long as they are made on the day assigned.

• Shifts are a minimum of two hours--you will be paid this even if you have no calls since our funders pay to have someone available 7 days per week.

• We allow that four calls can use up 2 hours by the time you call, respond, and make notes. That varies on whether you make contact or not and how the person is doing or how chatty people are. Sometimes you can make more in that time, sometimes less. If you go over 2 hours, you can submit for the extra time. If you know that you have more calls than can be made in 2 hours and you do not want the extra time, please contact the clinical director at the beginning of the day or as early as this becomes apparent in order to secure another chaplain for the extra time or to reassign cases to another day.  

• After your shift, log into the SCSmaine.org chaplain resources to log your hours. Find the form by clicking on Chaplain Pay Request.  Please log your hours after every shift.  Payroll is submitted on the 11th and 25th of each month. Fill out a new google form for each shift.

  Assignment of Cases

• In most cases, you are given information on clients the morning of the calls. Referrals may come in during the day that will be sent to the chaplain on call. When you get the referral, please respond that you have received it.

• You will get a morning update via email on the morning of your assigned shift or, if you are a weekend chaplain, you may get an update Friday afternoon. These updates confirm that the clinical director has the same referrals on the docket for the day as the calling chaplain. This email will include any additional information about cases if needed.

• Occasionally, we will get referrals that ask us to call the same day. These clients will be sent to the chaplain on call for that day through Vonage.

• If a voicemail comes in during the day, that voicemail will be forwarded to the chaplain in Vonage messages. That Vonage message includes a transcript of the message left. 

• If a chaplain needs information on a prior client which is not in the assessment archive, then the chaplain can contact the executive director who keeps a file on all cases. 

Client Notes

• You can see previous notes for each client in the Spiritual Assessment Responses. This is accessed in the Chaplain resources. This is a read only google sheet. You can read responses by hovering over any box. 

• During each call discern with the client if they want further contact from the chaplain and note it in the spiritual assessment.

• After your call go to the Chaplain Portal  and click on 2024 Spiritual Assessments to find the spiritual Assessment Intake form. Answer the questions for that case.

• There does not need to be any identifying information other than the referral number in the spiritual assessment. 

• Once you have made notes in the spiritual assessment and no longer need the client’s information, any emails containing client information should be deleted from your inbox and trash. Using Vonage allows us to share little or no client information in emails. We hold our client’s information sacred and seek to protect it to the best of our ability.

• Once you have filled out the assessment forms and deleted all personal information by way of email deletion, you are done with that case.

Support

• A clinical director will be on call, to answer questions and field concerns during your shift. Usually, this will be Jackie Thornton Monday through Friday and Lori Whittemore on the weekends.

• Executive Director Lori Whittemore is available to the staff for consultation and spiritual support.